Frequently Asked Questions

Got a question? You’ll probably find the answer below. We’ve grouped the most common questions to help you quickly find what you need. If you still need help, feel free to contact us!

Ordering

No, you can checkout as a guest. We only require your contact and delivery details to complete the order.

Yes, call +356 9993 8772 and provide your details. We will process the order manually. Phone orders default to Cash on Delivery (available in Malta only), or you can pay in advance via Revolut to the same number.

Yes, select your desired samples from the 'Available Samples' list when clicking the 'Free Samples Available' badge in product pages. Simply submit your full name, email, phone number and locality. We will respond within 24-48 hours with collection details from a specified pharmacy.

If the order has not yet been processed or shipped, yes. Please contact us via the Contact form for assistance.

Due to the nature of our products, all purchases from Better Health Today are final and non-returnable or refundable.

Local Delivery (Malta)

Yes, we provide delivery within Malta. Free delivery is available on orders over €25, with a €5 fee for orders below this amount. Deliveries to Gozo are made once per month.

Orders placed on weekdays are processed and fulfilled the same day. Deliveries occur Monday to Friday between 9:00 AM and 12:30 PM. The exact delivery day depends on your location, and you will receive an SMS notification once processed.

Yes, we provide change, rounded to the nearest convenient amount. This option is available in Malta only.

Yes, you will receive a confirmation email upon placing your order, serving as your purchase receipt.

Yes, after processing, you will receive an SMS with the exact delivery date.

International Shipping

Yes, we ship to all EU countries and select other European countries. Orders are processed and shipped via Maltapost with registered tracking.

We ship to the following European countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey.


For shipping outside these countries, please contact our customer support via the Contact form.

Shipping to Europe typically takes 6-10 business days (excluding weekends).

Yes, we offer same-week shipping for orders placed before Thursday of that week.

After shipment, you will receive an email with a tracking link to monitor your order's progress.

Payments

We accept debit and credit cards, PayPal, and Revolut. Cash on Delivery is available for Malta only. Select your preferred method at checkout.

Available in Malta only. Follow these steps:

  1. Add products to your cart.
  2. At checkout, select Cash on Delivery.
  3. Complete your purchase.
  4. Pay the full amount in cash to the delivery driver upon receipt.

Yes, we partner with PCI-compliant third-party processors that use industry-standard encryption to securely handle all card data.

All transactions are in EUR. If your card is in another currency, your bank will apply the conversion rate. Check with your bank for details.

No, all prices displayed on product pages are final, including shipping where applicable. What you see is what you pay.

Products, Packaging and Transportation

Products are securely packaged using plastic wrapping or bubble wrap and placed in sturdy cardboard boxes.

All products are transported in temperature-controlled vehicles and are in transit for a short period, typically 2-3 hours. Orders are expedited for same-day processing.

Yes, all products listed have extended expiry dates, and we ensure they are stored and distributed properly.

Nearly all products are discounted. Struck-through prices in red represent original pharmacy prices. Discounts apply when purchasing two or more units of a product, allowing easy comparison of savings.

Yes, we offer product bundles in the 'Offers' tab on selected products and periodic limited-time promotions. Check our website regularly for updates.

Talk to us

We're here to assist.

Better Health Today MT

38, Pharmasud Ltd, Triq L-Isturnell, San Gwann, Malta

Tel: 21376436 | 99938772

Advice questions are reviewed and answered by our pharmacist.

More about our pharmacist.